Ever since I started prospecting potential clients I’m often asked “why is outsourcing so important?” and usually at that point many things come to mind.
For example; not having to invest further capital into educating staff members on the ever evolving IT sector, taking away the laborious management of IT service requests, assets and equipment budgets and a lot of other famous value statements to convert prospects.
Our modern day business lives can be a hectic scene that require business leaders and managers to be on top of their game. So, by outsourcing the critical IT function of your business it takes the stress off of your company to manage these elements.
Discovering the greatest way to conduct your business is a significant part of making your operations work and in turn enable your firm to become more attractive to investors, since you’re able to pump more capital directly into revenue-producing activities.
One way to provide a solution or meet a deadline is to have the knowledge of your critical departments outsourced to another company whom have a strong specialist workforce.
One of the main benefits of outsourcing IT Services is much broader than simply cutting costs. It’s a valuable service that enables a lot of SMB's (Small and Medium Businesses) to exceed technical expectations, by utilizing the knowledge and experience of multiple engineers. Most SMB’s wouldn’t realize this but the ones that do, (surprise-surprise) have an outsourced IT company.
One of the most overlooked benefits would be the level of service received, for example… It’s great to be able have someone in the office who can walk right up to your desk, and fix your issues promptly. However it may get to a point where it's not always dealt with in a reasonable time scale, because of the lack of management or simply an employee is “having a bad day”.
We know that being in charge of an IT Department or being a designated IT contact can seem like a daunting task and we get that, especially when being in charge of the most business critical aspects of your organization. The advancements of technology has allowed outsourcing services to become more common as businesses change. We've made sure that our management understand that a simple “bad day" can have a massive effect on the running of a client’s organization. Our clients know it’s fundamental to us that strong SLA's (Service Level Agreement) are in place and knowing that the management of important service tickets are strictly prioritised.
Personally this may be a biased view but I’m going to say it anyway. "If you want to be on the advantage when it comes to your business, OUTSOURCE IT